ChannelReply Plans for Sellers of All Sizes

CHANNELREPLY

for

Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk and Kustomer

CHANNELREPLY

for

CHANNELREPLY

for

First 14 days free. No credit card details required.

Monthly

Annual

Save up to 20%

Standard

For ecommerce pioneers

$39

$31

per month

200 messages

per month

$0.05 per extra message

All our standard features

GET STARTED

Recommended

Pro

For fast-growing ecommerce businesses

$79

$63

per month

1,000 messages

per month

$0.04 per extra message

All our standard features

GET STARTED

Enterprise

For established ecommerce enterprises

$199

$159

per month

4,000 messages

per month

$0.03 per extra message

All our standard features

GET STARTED

Get more than

10,000
messages per month?

Standard Features

Available on All Plans

Unlimited Amazon, eBay, Walmart, Etsy, Shopify,* Our Shopify integration is not available for Gorgias. Back Market, Newegg, & WooCommerce Integrations

One Helpdesk Integration: Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk, or Kustomer

Unlimited Users

Custom Signatures for Marketplace Accounts

Customer & Order Info in Each Message

Threaded Conversations

Custom Fields and Tags

Unwanted Text Remover

Free Professional Onboarding on Request

Fast Email Support

Unlimited Free Shopify Messages

Start Free 14-Day Trial

How many messages do you receive
every month?

pay monthly

pay annually

200

messages/mo.

Estimated price/mo.

$39

200

10,000+

10k+

Receive more than 10,000 messages per month?

Plan

Base monthly cost

Extra messages

Cost per extra message

Monthly estimate

Standard (200 messages/mo.)

$39

$31

$0.05

Pro (1,000 messages/mo.)

$79

$63

$0.04

Enterprise (4,000 messages/mo.)

$199

$159

$0.03

Suggested Plan: Standard

$39/mo. for 200 messages

plus $0.05 per extra message

Suggested Plan: Pro

$79/mo. for 1,000 messages

plus $0.04 per extra message

Suggested Plan: Enterprise

$199/mo. for 4,000 messages

plus $0.03 per extra message

Our 30-Day Money-Back Guarantee

We started ChannelReply because we found it nearly impossible to keep track of customer messages across multiple marketplaces.

If for any reason you don’t find ChannelReply helps you simplify your customer support, the first 30 days are on us.

Learn More About Our Money-Back Guarantee

Frequently Asked Questions

How are messages counted?

Shopify messages are free! All other customer messages count toward your monthly limit. Your replies are always free.

You can send almost all standard Amazon, Walmart, Shopify, Etsy and Newegg notifications to your helpdesk for free. Most Back Market notifications and some eBay notifications count toward your limit but can be disabled. Special optional notifications (like Amazon/eBay feedback alerts) can also count toward your limit.

Do I need a helpdesk/CRM to use ChannelReply?

Yes. ChannelReply has no independent user interface. You must connect it to Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk or Kustomer to answer your messages.

Can I really answer all my messages from Amazon, eBay, Shopify, Walmart, Newegg & WooCommerce in my helpdesk?

Absolutely. ChannelReply was specifically developed to do just that! It pulls Amazon, eBay, Walmart, Shopify,* Our Shopify integration is not available for Gorgias. Newegg, and WooCommerce messaging into your helpdesk for faster, better support. Your responses will appear in the marketplace’s messaging system and count toward all SLAs and metrics.

Can I answer Etsy messages from my helpdesk?

Etsy does not allow any service to post messages from outside Etsy to Etsy Messages. However, if you see the customer’s email in the “Primary Email” field in ChannelReply, you can respond from inside your helpdesk. We will deliver your message as an email.

Can I answer Back Market messages from my helpdesk?

Yes! However, since Back Market agents now handle most support, your responses will typically be delivered to the agent rather than to your customer. The Back Market agent then decides how to resolve the issue.

How long does setting up ChannelReply take?

Integrating your helpdesk and your first marketplace account takes about 15 to 20 minutes. Additional marketplace accounts only require a few minutes each.

Do I need a certain helpdesk account "level" in order to use this app?

All Zendesk Support and Zendesk Suite plans are supported.

All Gorgias account levels are compatible with ChannelReply.

ChannelReply is compatible with all paid Freshdesk plans (Growth and above).

ChannelReply works on any Re:amaze plan.

Help Scout users need the Standard plan or above to use ChannelReply. Help Scout Plus and Pro accounts have the added feature of being able to use ChannelReply data in Custom Fields.

Zoho Desk users must have a Standard account or better.

All Kustomer plans support ChannelReply.

Included!

All ChannelReply fees are covered by your Onsite Support plan

Get Started

FREE

For as long as your ChannelReply account is connected with an active Onsite Support account

Unlimited messages

No extra costs

All our standard features

Standard Features

Available to All Onsite Support Users

Unlimited Amazon, eBay, Walmart, Etsy, Shopify, Back Market, Newegg, & WooCommerce Integrations

ChannelReply Access for Unlimited Admins & Agents

Unlimited Messaging

Threaded Conversations

Customer & Order Info in Each Message

Custom Signatures for Marketplace Accounts

Custom Fields and Tags

In-App Actions (e.g. eBay Refunds, Shopify Cancellations, Etc.)

Unwanted Text Remover

Fast Email Support

Free Professional Onboarding on Request

Start Now

Frequently Asked Questions

Do I have access to ChannelReply during my free trial of Onsite Support?

Yes! You have full access to ChannelReply for as long as your Onsite Support account is active. This includes both during and after the free trial.

Do I need to create a ChannelReply account?

Yes, but don't worry—it’s free, and you’ll handle all your customer conversations from Onsite! You’ll only need your ChannelReply account to set up and manage your ecommerce integrations. You can create your ChannelReply account here.

Why does ChannelReply say I have a free trial? Shouldn’t I have an active free account instead?

You should! Please follow the steps under "If You Already Have ChannelReply" in our Onsite integration guide to resolve this issue. Alternatively, you can contact us for support.

Can I really answer all my messages from Amazon, eBay, Shopify, Walmart, Newegg, & WooCommerce in Onsite Support?

Absolutely. ChannelReply was specifically developed to do just that! It pulls Amazon, eBay, Walmart, Shopify, Newegg, & WooCommerce messaging into Onsite for faster, better support. Your responses will appear in the marketplace’s messaging system and count toward all SLAs and metrics.

Can I answer Etsy messages from Onsite Support?

Etsy does not allow any service to post messages from outside Etsy to Etsy Messages. However, if you see the customer’s email in ChannelReply’s “Primary Email” field, you can respond from within Onsite. We will deliver your message as an email.

Can I answer Back Market messages from my helpdesk?

Is CR Feedback included with Onsite Support?

Not at this time. If you want to use CR Feedback, you will still need to choose a CR Feedback plan.

Do I need a certain Onsite Support plan/level to use ChannelReply?

Nope! All Onsite Support plans include and support ChannelReply.

Shopify Only

Free as long as you receive Shopify messages only

Get Started

FREE

For Shopify messages only

Unlimited Shopify messages

At no cost

All our Shopify features

Free Features

Available to All Shopify Only Users

Unlimited Shopify Integrations

One Helpdesk Integration: Zendesk, Zoho Desk, Freshdesk, Onsite Support, Re:amaze, Kustomer, or Help Scout

Unlimited Messaging

ChannelReply Access for Unlimited Admins & Agents

Customer & Order Info in Each Message

Threaded Conversations

Custom Fields

Custom Signatures for Shopify Accounts

Store, VIP, & Contact Form Tags

In-App Actions (e.g. Shopify Cancellations, Refunds Etc.)

Unwanted Text Remover

Fast Email Support

Start Now

Frequently Asked Questions

Can I connect other marketplace accounts on the Shopify Only plan?

No. You'll have to switch to our Standard, Pro, Enterprise, or Onsite Support plan to connect accounts from other marketplaces like eBay or Amazon.

What if I already have Amazon, eBay, and/or other marketplace accounts and I switch to the Shopify Only plan?

In that case, messaging for all other marketplaces except for Shopify will be completely disabled. Don’t worry, you can always switch back to any of our standard plans to resume messaging for other marketplace accounts.

What kind of info is included with a Shopify message when it arrives in my helpdesk?

Our Shopify integration is designed to outperform the basic Shopify apps for Zendesk, Freshdesk, Help Scout, Re:amaze, Zoho Desk and Kustomer. One of the ways it does that is by providing info that other apps don't, including the following:

Order date
Item SKU
Tracking number
Shipping service (e.g. USPS, DHL, FedEx)
Delivery level (e.g. Standard, Express, etc.)

It also provides everything else you'd expect, like items purchased, buyer's name, shipping address, etc.

Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer and Onsite Support also support our robust Shopify actions like refunds and cancellations. You'll be able to handle almost any request without leaving your helpdesk!

Is there a limit on the number of Shopify messages I can receive each month?

Nope! You can receive an unlimited number of messages each month on the Shopify Only plan.