Making great things to sell on Etsy can be a challenge when you’re constantly distracted. ChannelReply’s Etsy-helpdesk integrations let you handle Etsy messages faster—and on the same screen as Shopify, eBay and more. Simplify your support and get back to focusing on your craft!
Etsy & Zendesk
Etsy & Freshdesk
Etsy & Help Scout
Etsy & Gorgias
Etsy & Re:amaze
Etsy & Zoho Desk
Etsy & Kustomer
“I've used ChannelReply across two multimillion-dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.”
View all the info you need to provide amazing support without checking Etsy. Shipping info, items purchased, customer details—it’s all there in your helpdesk, right beside each Etsy conversation!
No more typing in names, no more pasting in tracking numbers. Give every message a personal touch without hitting a single key! Our custom fields and variables let you turn 25+ Etsy datapoints into time-saving placeholders.* Available in all supported helpdesks except Help Scout.
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Switching between messages, order pages, and “Complete Order” screens on Etsy gets tedious fast. With ChannelReply, you can complete orders without clicking away from the message you’re reading.* Requires Zendesk, Freshdesk, Re:amaze, Zoho Desk, Kustomer, or Onsite Support. Just enter the shipping details in the ChannelReply app!
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Respond from inside your helpdesk anytime a customer contacts you about an order. Your reply will go straight to the customer’s email address in full compliance with Etsy Seller Policy. And whether they respond by email or by Etsy Message, their replies will thread into the same ticket.
You can even respond directly to Etsy order notifications delivered by ChannelReply. We’ll send your email to the customer, not to some no-reply address. Proactive outreach has never been easier!
Working on Star Seller status? Hit “Reply on Etsy” beside any message! You’ll jump straight to the conversation on Etsy—no digging around required.
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As an Etsy seller, you’re probably an expert at making things yourself. ChannelReply gives you the power to create your own custom Etsy autoresponder in any supported helpdesk.
Sell on other sites in addition to Etsy? No problem! ChannelReply lets you answer all your messages from eBay, Amazon, Shopify,* Our Shopify integration is not available for Gorgias. Their Shopify messaging system is too amazing for us to beat! Walmart and more from the same helpdesk. Whether you use Zendesk, Freshdesk, Gorgias, Re:amaze, Help Scout, Zoho Desk, Kustomer, or Onsite Support, you can help all your shoppers from one screen!
Start getting Etsy messages in your helpdesk within minutes. Our simple Etsy integration instructions make it easy!
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Every ChannelReply support agent is trained on every one of our integrations. Every help article is painstakingly fact-checked and edited. However you like to get your answers, you’ll find the accurate info you need!
ChannelReply provides all the following data from Etsy on conversations in your helpdesk:
Order Data
Available anytime a customer contacts you about an order, as well as on order and return notifications:
Product Data
Available for each item the customer ordered on order-related tickets:
Customer Data
Available to varying degrees on any type of Etsy ticket:
Listing Data
Available if a customer contacts you about one of your listings rather than about an order:
Less time shuffling screens and typing the same details into your replies means more time for doing what you love. Use ChannelReply to simplify your support and get back to making something amazing!
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