Zendesk Integration

Struggling to use Zendesk with ecommerce sites like Amazon, eBay, Etsy and Shopify?

ChannelReply calms the chaos. Handle more of your customer service without leaving Zendesk, and get back the time you need to make more sales.

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The old way

Chaotic Walmart, Shopify, Newegg, Back Market, Etsy, eBay and Amazon Messaging

The new way

“ChannelReply connects us with hundreds of thousands of consumers across the world. The multi-platform integrations were easy to set up and gave us the power to grow and scale our customer service teams quickly. Without it, we would not be able provide the excellent service that we're able to offer today.”

Jennifer Lee

Director of Project Management - Integrations

Thrasio
We can easily manage hundreds of inquiries from customers at a rapid pace and obtain all necessary order information within a ticket. ChannelReply saves us time and increases … satisfaction.

Simon Pallister

Managing Director

Zodee.com.au
ChannelReply is time saving for our customer service department… they’re able to see order information right in Zendesk instead of having to browse through multiple websites.

Howard Choi

Business Dev Manager

Golfio

More than Message Forwarding

Illustration of Ecommerce Order Info in a Zendesk Macro

ChannelReply doesn’t just deliver messages. It integrates directly with Zendesk and marketplace APIs, creating customer service nirvana.

Messages thread together as continuous conversations
Detailed info about the buyer and order appears beside each ticket
Marketplace tickets can be answered from inside Zendesk* Replies to all customer messages except Etsy messages appear in the marketplace’s messaging system and count as responses.
All your favorite Zendesk features like macros and triggers work perfectly

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Charlie in a Kimono Stacking Amazon Messages Like Zen Stones

Amazon-Zendesk Integration

Frustrated with email forwarding? ChannelReply lets you see Amazon buyer and order details next to each ticket, saving you endless trips up “the river.”

Rest easy with autoresponders that count toward Amazon’s 24-hour response time
Finish fast by marking messages as “No response needed”
Get more positive feedback with the built-in “Request a Review” button
Take control using advanced threading and notification settings

Learn More About Our Amazon Integration

Illustration of ChannelReply's eBay-Zendesk Integration

Zendesk-eBay Integration

With its single support login per account, eBay can be tough to scale. Integrating eBay with Zendesk fixes that.

Give each support agent a unique login in Zendesk
Harness the power of Zendesk business rules and macros to reply swiftly and easily
Manage returns, cancellations, Best Offers, and Resolution Center cases without opening eBay
Contact buyers directly by replying to messages, feedback alerts, and even order notifications

Learn More About Our eBay Integration

Charlie Playing a Shopify Meditation Gong

Shopify-Zendesk Integration

Zendesk’s free Shopify app is pretty good, but ChannelReply takes Shopify integration to the next level.

Get even more Shopify data in Zendesk, including carrier info and item SKUs
Use 25+ Shopify placeholders in Zendesk macros, autoresponders etc., including Item Title and Tracking ID
View all order details from any of your stores in a single one-page sidebar app
Handle Shopify cancellations, full and partial refunds, order updates and more

Learn More About Our Shopify Integration

Illustration of ChannelReply’s Walmart-Zendesk Integration

Zendesk-Walmart Integration

Walmart support is full of little inconveniences. With ChannelReply and Zendesk, you can stop logging in to Walmart for every little thing.

Reply directly to escalations without copying & pasting the customer’s email address
Acknowledge orders and update shipping statuses
Manage returns and cancellations from inside Zendesk

Learn More About Our Walmart Integration

Charlie Integrating Zendesk and Back Market with Kintsugi

Back Market–Zendesk Integration

ChannelReply makes it even easier to view and use order data in Zendesk than in Back Market’s native support interface.

Auto-personalize your replies with 20+ Back Market order fields in Zendesk macros
See full order info right beside each message—no popover screen needed
Validate orders, upload tracking info, and issue refunds
Receive Back Market order notifications in Zendesk

Learn More About Our Back Market Integration

Illustration of ChannelReply’s Back Market-Zendesk Integration

Illustration of ChannelReply’s Newegg-Zendesk Integration

Zendesk-Newegg Integration

See Newegg support in its simplest form. Zendesk frees you from ever worrying about late replies again.

View 50+ order details while replying, not just a few highlights
Build personalized autoreplies that count as human responses
Cancel orders, remove individual items, or upload shipping info
Get notified about all orders, only non-SBN orders, or no orders

Learn More About Our Newegg Integration

Charlie Creating a Zen Painting to Sell on Etsy

Etsy-Zendesk Integration

Clear your mind of Etsy support worries and devote your attention to making something beautiful.

Get all your Etsy messages and order details in Zendesk
Reply to Etsy customers by email, or jump directly to the same conversation on Etsy
Upload shipping info to complete orders without leaving Zendesk

Learn More About Our Etsy Integration

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Critical Notifications

Get all your critical one-way messages in your Zendesk account. With just a few tweaks to your marketplace settings, you can receive all your important notifications, including:

Amazon A-to-z Guarantee claims

eBay Resolution Center cases

Walmart escalations

Return requests

All the other messages you need to keep your customers happy!

Choosing Which Ecommerce Marketplace to Integrate with Zendesk First

Rapid Setup

Connecting your Zendesk account to ChannelReply typically takes less than three minutes. See our Zendesk integration instructions to find out how it works.

Questions?
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Charlie Sitting under a Sakura Tree Made of Amazon, eBay, Etsy, Back Market, Newegg, Shopify and Walmart Messages

Your Customer Service Solution Awaits

You already know that Zendesk is awesome. How much more awesome would it be if you could handle support for Amazon, eBay, Etsy, Back Market, Newegg, Shopify and Walmart there? All you need is a ChannelReply account.

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